FAQ
Q: How much is shipping?
A. We charge a flat rate of 550 yen nationwide.
Shipping is free for orders totaling 30,000 yen or more (tax included).
*For areas where land shipping is not possible (excluding Hokkaido, Honshu, Shikoku, and Kyushu), a separate "Remote Island/Partial Area Relay Fee" will be charged regardless of the amount of your purchase. We will contact applicable customers by email.
Q:Do you ship worldwide?
A: Yes! We offer worldwide shipping. Please note that shipping times and rates may vary based on your location. You can also change the language along with the currency setting.
PC view : The language setting is located to the right of the currency setting in the header.
Smartphone view : The language setting is found below the currency setting in the hamburger menu.
Q. Can I place additional orders or combine multiple orders?
A. After your order has been completed, we cannot add products or combine multiple orders.
Please check your order details and quantity on the confirmation screen before completing your order.
Q: How many days will it take for shipping?
A: Your order will be shipped within 1 to 5 business days after your order is placed.
(For bank transfers and convenience store payments, the payment will be processed after confirmation of payment.)
* Business days: Weekdays excluding Saturdays, Sundays, and public holidays. * Please note that it may take longer than usual when we receive a large number of orders or during holidays (December 31st to January 3rd).
*Inquiries regarding shipping dates may be answered with a shipping completion email.
Q: My item hasn't arrived yet.
A: There are three possible cases:
1. Incorrect address:
There may be an error in the address you registered and we may be contacting you by email.
If you cannot confirm your email, please contact us here .
2. In the possession of the courier:
If the item has already been shipped, it may still be in storage at the delivery company's nearest office if you are not at home.
Please check the delivery status using the tracking number included in the email we sent you when the product was shipped, and contact the delivery company.
3. Purchase procedure (payment) not completed:
It is possible that for some reason the purchase process was not completed and the item was not shipped.
Please check the status of your payment again.
Q: I haven't received an email.
A: There are two possible causes:
・There was an error in the email address you entered.
- The email was rejected due to the recipient's email settings.
Our emails are sent from the "@selebro.co.jp" domain.
Please set your email settings to allow receiving emails from this domain.
Q. Will sold-out items be restocked?
A. Some items may be temporarily sold out and will be restocked at a later date.
We are unable to answer individual inquiries regarding restocking of products.
In addition, we do not accept reservations.
Please be aware of this in advance.
We will announce the restock on social media, so please follow us.
MERCHCAMP's X account is here .
Check out MERCHCAMP's Instagram account here .
Q.What payment methods are available?
A: The following are available:
◆Visa
◆Mastercard
◆American Express◆JCB
◆Diners Club
◆PayPay
◆Merpay◆Rakuten Pay◆au PAY
◆ dPayment
◆Convenience store settlement◆Bank transfer◆Pay-easy settlement◆Paidy
◆ PAYCO
◆Pix
◆Alipay
◆AlipayHK
◆WeChat Pay
◆Bancontact
◆Blik
◆GrabPay Singapore
◆Przelewy24
◆Multibanco
◆ Korean credit card payment ( Samsung Card, Hyundai Card, Shinhan Card, NH Card, Hana Card, Woori Card )
*The displayed product prices and shipping fees include consumption tax.
Q. The deadline for convenience store payment has passed.
A. The payment period at a convenience store is two days from the date of application.
Please note that if you exceed this deadline your order will be automatically cancelled.
Additionally, we do not send cancellation notifications via email.
*If you wish to purchase an item that was canceled due to the payment deadline having passed, please place a new order.
Q. I placed an order on the website and completed payment, but I was told that the item I ordered was out of stock and could not be prepared. Why?
A. Since we share inventory with other channels such as stores, online stores, and Spotify, we only check the stock of your ordered items after you place your order. Therefore, even if you have completed your order on the MERCHCAMP website, the items may not be available depending on the timing.
If we are unable to provide the item or if it will take some time to arrive due to waiting for the item to arrive, we will contact you separately by email.
Q: Which size should I choose?
A: The easiest way to get an idea is to refer to the measurements for each size listed in the product description and compare them with the measurements of clothes you already own.
Please try it.
Q. I received an email requesting account verification.
A. Account authentication is required. Please try the following steps.
① Select the "Authenticate your account" button in the email you received.
② On the login screen, enter your email and password.
(If you cannot log in with ②)
③ Tap "Forgot your password?" at the bottom of the login screen.
④ Please enter your registered email address and try resetting your password.
*If you do not receive the reset email, please re-register with your new email address.
*Depending on your settings, the email may be classified as spam.
Our emails are sent from the "@selebro.co.jp" domain.
Please set your email settings to allow receiving emails from this domain.