FAQ
Q: How much is shipping?
A. We charge a flat rate of 550 yen nationwide.
Shipping is free for orders totaling 30,000 yen or more (tax included).
*For areas where land shipping is not possible (excluding Hokkaido, Honshu, Shikoku, and Kyushu), a separate "Remote Island/Partial Area Relay Fee" will be charged regardless of the amount of your purchase. We will contact applicable customers by email.
Q: How many days will it take for shipping?
A: Your order will be shipped within 1 to 5 business days after your order is placed.
For bank transfers and convenience store payments, your order will be shipped within 1 to 5 business days after your payment is confirmed.
*Please note that if we receive a large number of orders, it may take longer than usual.
*Inquiries regarding shipping dates may be answered with a shipping completion email.
* Business days: Weekdays excluding Saturdays, Sundays and public holidays (irregular holidays)
Q. Can I place additional orders or combine multiple orders?
A. After your order has been completed, we cannot add products or combine multiple orders.
Please check your order details and quantity on the confirmation screen before completing your order.
Q: I haven't received any emails.
A: There are two possible causes:
・There was an error in the email address you entered.
- The email was rejected due to the recipient's email settings.
Our emails are sent from the "@selebro.co.jp" domain. Please set your email settings to allow receiving emails from this domain.
Q. Will sold-out items be restocked?
A. Some items may be temporarily sold out and will be restocked at a later date.
We are unable to answer individual inquiries regarding restocking of products.
In addition, we do not accept reservations.
Please note.
We will announce the restock on social media, so please follow us.
MERCHCAMP's X account is here .
Check out MERCHCAMP's Instagram account here .
Q.What payment methods are available?
A: The following are available:
◆Visa
◆Mastercard
◆American Express◆JCB
◆Diners Club
◆PayPal
◆Convenience store settlement◆Bank transfer◆Pay-easy settlement◆Paidy
◆ PAYCO
◆Pix
◆WeChat Pay
*The displayed product prices and shipping fees include consumption tax.
Q: Which size should I choose?
A. The easiest way to get an idea of the size is to refer to the measurements for each size listed in the product description and compare them with the measurements of clothes you already own. Please give it a try.